Payment & Shipping

Payment & Shipping

We will arrange all your shipping and insurance needs for you unless you request otherwise . We charge Royal Mail ,Parcel Force or Hermes prices (depending on weight) and a small packing fee which will be including in your invoice at checkout, your goods will be shipped out to you within four working days of receipt of cleared payment but we cannot guarantee the date of delivery for overseas customers.

All your shipping fees are calculated for you when you check out at the end , all you have to do is choose the correct postage method you require. Making your Payment is simple we accept many methods of payment including Paypal ,Credit / Debit Card, Personal cheque or Postal order or if you prefer we can take details or credit / debit card details over the phone , for overseas buyers payment must be made out in pounds sterling and we cannot accept foreign cheques. Please note, insurance does NOT cover breakage’s and that is why we pride ourselves on our packing skills and every effort is made to ensure that your order arrives safely.

RETURNS 
In the unlikely event that you are not happy with the quality of any pieces purchased from us, you may return the items within 10 days for a full refund of the purchase price, less shipping charges to the address given below.

It is the customer’s responsibility to ensure that the returned goods are safely packed using appropriate materials (we suggest that you use the original packing materials for this).

China Matchers reserves the right not to pay a refund if returned goods arrive damaged. Where goods are returned for reasons other than loss, damage or error on our part, the customer will be required to pay the return shipping costs.

Returns Address : China Matchers, Cosy Nook, Nursery Road, Nazeing, Essex, EN9 2JE.